A UX Expedition
to create the ultimate Wellness Tracker, that strives to nurture the well-being of distant family and friends over 500 miles away.
My Role
As a UX researcher and designer on my team, I focused on user-centered design aligned with Apple's HIG and maintained HIPAA compliance. I also conducted card sorting and created a solid information architecture.
Challenges:
To build an app that can help you take care of your friends and relatives from a distance by sending them reminders as well as being able to see their vitals under the HIPAA guidelines
Tools used:
Figma, UXtweak, Trello, and LucidChart
Team:
5 members
Time:
3 month [Oct- Dec 2022]
Problem Statement
This problem lies in the health and wellness industry, where taking care of near and dear ones has become challenging due to distance. As a result, it can make us feel challenged restless, and problematic if our close friends and family are taken care of or not. If this problem is not fixed, it might result in unavoidable costs and serious complications.
Oppurtunity
We wanted to understand the demands and market needs beyond self-reflection and what we faced as a student, so I went ahead and read articles, that highlighted the numbers on delayed healthcare, situations of caregivers, and huge medical bills. Here are some of the articles that I read and shared with my team to gain more information
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A way that implicitly lets users supervise their loved ones
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One-touch access to details like vitals, and health reports of patients
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Users should be able to read as well as listen to the notifications/ reminders
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Make a simple UI for people not familiar with tech
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Get priority notifications for any abnormal vitals
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Interface, connecting to virtual telemedicine apps
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Stay in touch and updated with multiple people at the same time
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In-built medicine tracker, that keeps track if the medicine is taken on time
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Emergency interface for easy assistance for anyone in need
Proposed Solutions
User Needs
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To nudge their family and friends about medicine intake
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To able to add friends and track the health of near and dear ones.
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To be able to assist your friends and family when in an emergency.
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To be able to modify vital access given to their friends or supervisor.
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To be able to get emergency assistance when in need.
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To be able to receive priority notifications and get priority notifications on health updates.
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To get a sense of responsibility irrespective of distance in order to take care of family.
Product Objectives
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Track the status of any vital in the app
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Users should be added and send invites to their friends
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The user should be able to keep track of multiple users at the same time.
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Nudge friends and receive nudges to and from friends.
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Add Reports/Medication to the list and see it within reach.
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Emergency Assistance when needed
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Audio options on notifications for easy access.
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Monitor the sleep habits of themselves and friends.
Personas
Health Insuarance
Marc has a student insurance
Technology use
Prefers using phone (iphone) over laptop
Marc Presley
"Youth comes but once in a lifetime"
Habits
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Drinks frequently
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Binge watch Netflix
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Cannot focus on academics
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Prefers staying up at night
Frustrations
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Cannot say no to friends
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Gaining weight due to stress eating
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Short-tempered
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Battling Insomia
Demographics
Age: 18 years
Work: Student
Family: Single
Location: Miami, FL
Income: N/A
Hobbies
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Play piano
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Singing
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Drink with friends
Goals
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Stop drinking
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Take depression meds on time
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Become a pro at gym
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Finish his academic work on time
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Publish his own music
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Launch his own record studio
Most visited app/ website
Netflix, Youtube, ChatGPT
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Carolina Ru
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"Body is not measure of healing, peace is"
Health Insuarance
Carolina has a full insurance
Technology use
Prefers using laptop than phone
Habits
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Eat out regularly
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Works all day
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Brings work at home
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Addicted to caffeine at work
Frustrations
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Dealing with PCOD
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Forgets to take meds
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Trying for IVF
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Work pressure
Demographics
Age: 30 years
Work: Program Manager
Family: Married
Location: Boston, MA
Income: $100k
Hobbies
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Make-up
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Painting
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Scuba-diving
Goals
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Have kids
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Do meditation daily
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Stay fit
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Have a Work-life balance
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Sleep properly
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Start eating healthy
Most visited app/ website
Slack, NutriCare, Linkedin
Bruce Wayne
"Victory is reserved for those who are willing to pay its price"
Health Insuarance
Bruce has health insurance provided by the goverment
Technology use
Relatively new to iphone
Habits
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Smokes cigars frequently
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Wakes up at 5:00 AM for a walk
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Drinks daily
Frustrations
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Had a stroke five years ago causing trembling in the right hand
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Must take medication three times a day
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Do not have 24*7 help
Demographics
Age: 70 years
Work: Retired
Family: Married
Location: Bedford, MA
Income: $30k
Hobbies
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Playing cards
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Gardening
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Reading books
Goals
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Set medication reminders
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Track heartbeats
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Go for regular checkups
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Stay fit and continue going for walking
Most visited app/ website
Youtube, Spotify, Google
Card Sorting
As the UX researcher in the team, my responsibility was to conduct research and gather insights to inform the design process. The primary research method employed to us by our professor, was Card Sorting, both open and closed, to generate valuable UX insights. Two participants were involved in the study. And, UXtweak tool was used for it.
Research Objectives:
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To understand user mental models and preferences regarding the information architecture of the product.
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To identify patterns and categories for organizing content and features within the product.
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To inform the design process by uncovering user expectations and preferences.
Open sorting
Close sorting
IA from open card sorting
IA from closed card sorting
Information Architecture
Based on the sorting observations, the following decisions were made regarding the information architecture design. By understanding users' natural grouping patterns, content affinities, and areas of confusion, we were able to create an architecture that aligns with users' mental models and improves overall usability
Wire-framing
As a result of our group discussion, we created the initial low-fidelity wireframes. To facilitate the rapid ideation process, we utilized Microsoft Note, which provided a flexible platform for sketching and documenting our design concepts. These wireframes serve as a visual representation of our proposed user interface, allowing us to communicate and refine our ideas before moving forward with high-fidelity designs.
Prototyping
The prototype was built using Figma, keeping the project objectives in mind. We created various components and used plugins like Contrast and Iconify.
Onboarding Screens and basic SignUp flow
Monitor Sleep and other vitals in detail of themselves.
Add reminders for self and nudges for friends.
To be able to add more than one friend or family and send invites.
Add reports and medications for monitoring purposes
Emergency interface for when in need.
Estimated Impact Created
After building this prototype we looked back on the goals and opportunity that this design and prototype, could potentially have if deployed, and launched on iOS mobile platforms
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Implementation of the emergency interface can help in tracking abnormal heartbeats, and save lives on time
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Monitoring sleep patterns and other vital signs can serve as a valuable tool for indirectly gauging the mental health and overall well-being of loved ones, thus addressing issues such as suicide rates and mental health crises.